⭐ Return & Exchange Policy – HomzAria
At HomzAria, your satisfaction and trust are our top priorities. We strive to provide a comfortable and reliable shopping experience. To ensure high-quality service, we clearly outline our return and exchange policy and the process for handling requests.
1. Conditions for Returns & Exchanges
You can request a return or exchange in the following cases:
- The product has a manufacturing defect.
- The product does not match the specifications or website description.
- The product arrives damaged during shipping.
Important Notes:
- Any defect or damage must be reported within 24 hours of receiving the order.
- We provide free pickup service for eligible return or exchange items.
- Return requests are processed within 5 business days from the date of reporting.
- Items must be in their original condition, unused, and in the original packaging with all accessories included.
- Products that have been opened, used, or assembled after delivery cannot be returned.
- Minor color variations due to lighting or angles in photography are not considered valid reasons for return.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Hazardous materials, liquids, or flammable gases.
- Bedding and hygiene-related products such as mattresses, pillows, blankets, and towels (for health and safety reasons).
- Customized or made-to-order products based on customer specifications.
3. How to Submit a Return or Exchange Request
If there is an issue with the product, please follow these steps:
- Submit your return request within 24 hours of receiving the item.
- Attach at least three clear photos showing the defect or reason for return.
- Provide a detailed description of the problem to speed up the processing.
After submitting your request, our support team will contact you and complete the necessary steps as quickly as possible.
4. Contact Information
For assistance or inquiries regarding returns and exchanges, you can reach us via:
- Email: homzaria@gmailcom
- WhatsApp: +966574965150
5. Refund Policy
After receiving and inspecting the returned item and confirming its eligibility, the refund will be issued as follows:
- For online payments: The amount will be refunded to the original payment method (Mada, Visa, Mastercard, Apple Pay, or PayPal).
- Store credit can be converted to a cash refund within 30 days of receiving the credit.
- For items purchased during sales or promotions, the refund will be based on the amount paid at the time of purchase.
Your Satisfaction Matters
At HomzAria, we are committed to providing the best shopping experience and ensuring your complete satisfaction with every order. For any questions or support, we are always happy to assist you.
